Saaj pieces are made to be kept. We don't run a return desk — refunds are only for the wrong product delivered, and only with a complete, unedited unboxing video.
Our approach
Saaj by TohfaStory does not offer a return or exchange programme. Fashion jewellery is hygiene-sensitive — once a piece leaves our care, we cannot resell earrings, rings, or necklaces that have been worn, tried on, or opened from their sealed packaging.
All Saaj orders are considered final once dispatched. The only refund we review is when the wrong product was delivered — not for shipping damage, change of mind, or preference.
We don't accept returns or exchanges. Refunds are only for the wrong product delivered — and an unedited unboxing video is required.
When we issue a refund
- Wrong piece or variant delivered — our fulfilment error (for example, you ordered one SKU and received a different piece).
Contact us within 24 hours of delivery with your order number and a full, unedited unboxing video. Claims without this video cannot be reviewed.
Evidence required for every claim
An unedited unboxing video is mandatory for any wrong-product claim. Record from the sealed package through opening, without cuts, filters, or edits, so we can verify what arrived.
- Show the outer packaging and any courier labels intact before opening.
- Continue recording as you open the seal and reveal the piece.
- Clearly show the product received (and packaging inserts if relevant).
- Do not pause, trim, or re-record mid-unboxing — edited videos are not accepted.
Claims submitted without a complete, unedited unboxing video will be declined.
What we can't refund
- Damage, dents, scratches, or breakage that occur in shipping or transit.
- Change of mind, fit preference, or style preference after delivery.
- Missing items, delays, or courier loss (contact support for tracking help only).
- Pieces that show signs of wear, alteration, or missing packaging.
- Earrings or pierced jewellery once hygiene seals are opened (except proven wrong product with valid unboxing video).
- Items marked final sale or purchased during a no-refund promotion.
- Normal variations in fashion jewellery tone or texture.
Before your order ships
You may cancel an order before it is packed and handed to our courier. Contact us as soon as possible with your order number — once dispatch has started, cancellation is no longer possible and our no-return policy applies.
How to reach us
Email hello@tohfastory.com or use our contact form within 24 hours of delivery with your order ID, a short description of the wrong product received, and your unedited unboxing video.
We respond within two business days. Approved refunds are processed to your original payment method within 7–10 business days after review.
Studio details
Saaj by TohfaStory
TohfaStory, Pune, Maharashtra, India
Email: hello@tohfastory.com
Phone: +91 9158903691