Clear delivery windows, careful packing, and tracked updates — so you know when your Saaj piece will arrive.
How Saaj ships
Every Saaj piece ships from Pune, India. We pack jewellery carefully — sealed packaging, protective inserts, and gift-ready presentation — then hand it to our local or courier partners for delivery across India.
Delivery windows shown at checkout are estimates from the day we dispatch. Peak seasons, remote locations, and courier constraints can add a little time.
From Pune to your door — packed with the same care we put into every piece.
When to expect your order
- Pune — 2–3 business days via standard delivery after dispatch.
- Rest of India — 5–6 business days via courier after dispatch.
- Orders usually leave within 1–2 business days of payment confirmation, unless a piece is marked made-to-order or temporarily delayed.
Pune typically arrives in 2–3 business days. Pan-India courier usually takes 5–6 business days.
Shipping charges
Shipping is calculated at checkout from your delivery pincode. Free shipping may apply on eligible orders above ₹2499 — the cart and checkout will show the exact fee before you pay.
Fees cover packing materials and courier or local delivery. We don't add surprise surcharges after payment.
Prepaid orders only
Secure payment via Razorpay — UPI, cards, and netbanking. Prepaid only — no cash on delivery.
How we pack your piece
- Jewellery is secured so stones and findings don't shift in transit.
- Orders ship in sealed, gift-ready packaging suitable for unboxing.
- Please keep the outer packaging until you've checked your piece. For a wrong-product claim, an unedited unboxing video is mandatory — record from the sealed package through opening.
Updates & tracking
Order updates by email: confirmation → packed → out for delivery → delivered.
You can also check status anytime on Track Order.
Delivery address accuracy
Please double-check name, phone, flat/house details, landmark, city, and PIN before placing your order. Incorrect or incomplete addresses can delay delivery or cause failed attempts. Address changes after dispatch are not always possible — contact us immediately if something needs correcting.
Wrong product claims
If you receive the wrong product, email us within 24 hours of delivery with your order number and a complete, unedited unboxing video (sealed package through opening, no cuts or edits).
Shipping damage is not eligible for a refund. Remedies for wrong product follow our Refund Policy. Saaj does not accept returns for change of mind.
Studio details
Saaj by TohfaStory
Pune, India
Email: hello@tohfastory.com
Phone: +91 9158903691
Or write to us via the contact form.